Refund & Returns
Your receipt is your warranty.
All purchases come with a 30-day warranty from the date of purchase.
Returns
You have 14 days from purchase to request a return. After that, we can’t offer a full refund or exchange.
To be eligible, items must:
- Be unused and in the same condition you received them
- Be in the original packaging
Non-returnable items include:
- Perishable goods (food, supplements)
- Gift cards
- Some health and personal care items
Important: Do not send items back to the manufacturer.
Partial Refunds
Partial refunds may apply if:
- The item is not in original condition, damaged, or missing parts for reasons not due to our error
- The item is returned after 14 days
Once we receive and inspect your return, we’ll email you to confirm approval or rejection. If approved, your refund will be processed and credited to your original payment method within a few days.
Late or Missing Refunds
If your refund hasn’t appeared:
- Check your bank account again
- Contact your credit card company (processing times may vary)
- Contact your bank
If you still haven’t received your refund, email us at info@celticwellness.ie
Sale Items
Only regular-priced items are refundable. Sale items are final sale.
Exchanges
We replace items only if defective or damaged. To request an exchange, email info@celticwellness.ie
Shipping Returns
Return items by contacting us at info@celticwellness.ie.
- You are responsible for return shipping costs (non-refundable)
- For expensive items, use trackable shipping or purchase shipping insurance
- Refunds for returns will deduct return shipping costs
Delivery times for exchanges vary depending on your location.
Need Help?
Email us at info@celticwellness.ie for any questions about refunds or returns.