Privacy Policy

Last Updated: 04/06/2025

At Celtic Wellness, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website Celticwellness.ie, use our services, or interact with us in any way.

This policy complies with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws, including the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

a) Personal Information You Provide

Contact details (name, email, phone number, address)
Payment and transaction details (if purchasing through WooCommerce)
Account information (if you create a user profile)
Communications (emails, messages, customer support inquiries)

b) Automatically Collected Data

Google Analytics: We use Google Analytics to track website traffic, user behavior, and demographics. This may include:
- IP address (anonymized where possible)
- Browser type & device information
- Pages visited & session duration
- Referral sources
Microsoft Clarity: We use Microsoft Clarity for heatmaps, session recordings, and user interaction analytics to improve our website experience. This may include:
- Mouse movements, clicks, and scrolling behavior
- Session replays (no sensitive data is recorded)
WordPress & WooCommerce: Our website is built on WordPress and WooCommerce, which may collect:
- Order history & purchase details
- User login activity
- Cookies for functionality & security

c) Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze trends, and personalize content. You can manage cookie preferences through your browser settings.

2. How We Use Your Data

We process your personal data for the following purposes:

To provide and manage our services (e.g., processing orders, customer support)
To improve website performance and user experience
To analyze traffic and marketing effectiveness (Google Analytics & Microsoft Clarity)
To send promotional emails (only with your consent)
To comply with legal obligations (e.g., tax, fraud prevention)

3. Legal Basis for Processing

Under GDPR, we rely on the following legal bases:

Consent (for marketing emails & analytics tracking)
Contractual necessity (processing orders & customer service)
Legitimate interests (website optimization, fraud prevention)
Legal compliance (tax, regulatory requirements)

4. Data Sharing & Third Parties

We may share your data with:

Service Providers: Google Analytics, Microsoft Clarity, WooCommerce, payment processors (Stripe, PayPal), and hosting providers.
Legal Authorities: If required by law (e.g., fraud investigations).
Business Transfers: In case of a merger or acquisition.

We ensure all third parties comply with GDPR and protect your data.

5. International Data Transfers

Some third-party services (e.g., Google, Microsoft) may process data outside the EU. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined, or as required by law.

7. Your Rights Under GDPR

You have the right to:

Access, correct, or delete your data
Restrict or object to processing
Withdraw consent (for marketing)
Request data portability
Lodge a complaint with the Irish Data Protection Commission (DPC)

To exercise these rights, contact us at Info@celticwellness.ie.

8. Security Measures

We implement technical and organizational measures (encryption, secure servers, access controls) to protect your data.

9. Changes to This Policy

We may update this policy periodically. The latest version will always be posted on our website.

10. Contact Us

For privacy-related inquiries, please contact:

Celtic Wellness LTD
Tenure Business Park,
Monasterboice
Drogheda,
Louth,
A92 NHY5
Email: Info@celticwellness.ie
Phone: +353 85 140 7778

Thank you for trusting Celtic Wellness with your personal data.